Frequently Asked Questions

Shipping & Delivery

How long does delivery take?

Standard delivery typically takes 3-5 business days within the UK. Express delivery options are available at checkout for next-day delivery.

Do you offer international shipping?

At the moment, we only ship within the UK. We’re working on expanding our delivery options soon—sign up to our newsletter to be the first to know.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to track your package's progress.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate a return.

How long do refunds take?

Refunds are processed within 5-7 business days after we receive your returned item. The funds will appear in your account depending on your payment provider.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, and other secure payment methods available at checkout.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes.

Products

Are your products authentic?

Yes, all our products are 100% authentic and sourced directly from authorized suppliers.

Do you restock sold-out items?

We regularly restock popular items. Sign up for notifications on product pages to be alerted when items are back in stock.